Privacy Policy

Q: How long will it take to get my package in?

It depends on your location. Delivery typically takes 7–12 business days after your order has been processed. For international deliveries, it may take slightly longer depending on customs and local carriers. You will receive tracking details in your confirmation email once your order has been shipped.

Q: How many days do I have to return?

You can return your item within 30 days of receiving your order . Please make sure the item is unused, unwashed, and in its original condition with all tags attached. For full details, please refer to our Return Policy.

Q: How do I contact you?

You can reach us at support@lesfleurslondon.com or through the contact form on our website. Our team aims to respond within 24 hours .

This Privacy Policy applies to the services of LES FLEURS LONDON. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
IP address and device information
Website activity and browsing behavior

2. How We Use Your Information

We use your personal data to provide a smooth and secure shopping experience, including:

Processing and delivering your orders
Providing customer service and support
Sending order updates and important information
Improving our website, services, and user experience
Preventing fraud and ensuring platform security

3. Sharing Your Information

We only share your personal data when necessary to operate our business effectively, including:

Payment service providers
Shipping and logistics partners
IT and website service providers

Your data will never be sold or unnecessarily shared with third parties. We may only disclose information if required by law or legal obligation.

4. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, and regulatory requirements

After this period, your data will be securely deleted or anonymized.

5. Cookies

Our website uses cookies to:

Ensure proper website functionality
Analyze visitor behavior
Improve marketing performance

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website performance.

6. Your Rights

You have full control over your personal data. You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Object to data processing
Request data portability

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Company Name: LES FLEURS LONDON
Email: support@lesfleurslondon.com

Frequently Asked Questions

Use this text to share information about your product or shipping policies.

We are open at the following times: Mon-Fri: 09:00 - 18:00 / Sun-Sat: 10:00-15:00You’ll usually receive a reply within 24 hours

Contact

How long will it take to get my package in?

It depends on your location. Delivery typically takes 7–12 business days after your order has been processed.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

How many days do I have to return?

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Do you offer free shipping?

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

Is the product of good quality?

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn’t quite right, you can make use of our 30-day return policy.

How do I contact you?

You can reach us at support@lesfleurslondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.

Are your clothes Eco-Friendly

We believe fashion should look good and do good. That’s why our collections are made with up to 70% responsibly sourced fabrics, including organic cotton and recycled polyester. Every supplier we work with follows strict standards to ensure fair working conditions and safe, ethical production.

Choosing Les Fleurs means choosing style that cares — for you, for others, and for the planet.

We are open at the following times: Mon-Fri: 09:00 - 18:00 / Sun-Sat: 10:00-15:00You’ll usually receive a reply within 24 hours

Contact

Premium shipping

Always free shipping including Track & Trace

Customer Service

Within office days, we always respond within 24 hours

Pay safely

Pay safely and quickly with Credit Card