Terms of Service

Q: How long will it take to get my package in?

It depends on your location. Delivery typically takes 7–12 business days after your order has been processed. For international deliveries, it may take slightly longer depending on customs and local carriers. You will receive tracking details in your confirmation email once your order has been shipped.

Q: How many days do I have to return?

You can return your item within 30 days of receiving your order . Please make sure the item is unused, unwashed, and in its original condition with all tags attached. For full details, please refer to our Return Policy.

Q: How do I contact you?

You can reach us at support@lesfleurslondon.com or through the contact form on our website. Our team aims to respond within 24 hours .

These Terms & Conditions apply to all purchases made through the website of LES FLEURS LONDON. By using our website and placing an order, you agree to these terms.

1. Applicability

By placing an order on our website, you agree to be bound by these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, errors such as typographical mistakes or minor inaccuracies may occur.

We reserve the right to correct such errors without prior notice.

3. Orders & Payments

Orders are processed only after full payment has been received
Available payment methods may vary depending on your location
Customers are responsible for ensuring that their selected payment method is valid and supported

4. Processing & Delivery

Processing time: 1–3 business days
Shipping time: 3–7 business days (depending on destination)
Orders are shipped directly from our international suppliers

Please note that delivery times may vary due to external factors such as customs or carrier delays.

5. Returns & Cancellations

For all information regarding returns and cancellations, please refer to our Return Policy.

6. Liability

We are not responsible for loss or damage during shipping if tracking confirms delivery to the provided address
Customers are responsible for entering the correct shipping details at checkout

7. Intellectual Property

All content on this website, including but not limited to text, images, branding, and logos, is the property of LES FLEURS LONDON and may not be used, copied, or distributed without prior written permission.

8. Complaints Procedure

If you have a complaint, you can contact us at:

Email: support@lesfleurslondon.com

We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

10. Company Information

Company Name: LES FLEURS LONDON
Registered Company: OKE GROUPS
Registration Number: 96615702
VAT Number: NL867683855B01
Registered Address: Slotermeerlaan 58, 1064 HC Amsterdam, The Netherlands
Email: support@lesfleurslondon.com

Frequently Asked Questions

Use this text to share information about your product or shipping policies.

We are open at the following times: Mon-Fri: 09:00 - 18:00 / Sun-Sat: 10:00-15:00You’ll usually receive a reply within 24 hours

Contact

How long will it take to get my package in?

It depends on your location. Delivery typically takes 7–12 business days after your order has been processed.

For international deliveries, it may take slightly longer depending on customs and local carriers.

You will receive tracking details in your confirmation email once your order has been shipped.

How many days do I have to return?

You can return your item within 30 days of receiving your order.

Please make sure the item is unused, unwashed, and in its original condition with all tags attached.

For full details, please refer to our Return Policy.

Do you offer free shipping?

Yes, for every order we take on the shipping costs. So you benefit from free shipping.

Is the product of good quality?

We carefully select our suppliers and ensure that all products meet our quality standards.

If something isn’t quite right, you can make use of our 30-day return policy.

How do I contact you?

You can reach us at support@lesfleurslondon.com or through the contact form on our website.

Our team aims to respond within 24 hours.

Are your clothes Eco-Friendly

We believe fashion should look good and do good. That’s why our collections are made with up to 70% responsibly sourced fabrics, including organic cotton and recycled polyester. Every supplier we work with follows strict standards to ensure fair working conditions and safe, ethical production.

Choosing Les Fleurs means choosing style that cares — for you, for others, and for the planet.

We are open at the following times: Mon-Fri: 09:00 - 18:00 / Sun-Sat: 10:00-15:00You’ll usually receive a reply within 24 hours

Contact

Premium shipping

Always free shipping including Track & Trace

Customer Service

Within office days, we always respond within 24 hours

Pay safely

Pay safely and quickly with Credit Card